“Our mission has always been to evolve the bank to meet the needs of the community and our customers. I do not envision a time when people will not want to talk face-to-face to a banking professional regarding big financial decisions – we feel this smart branch is the perfect union of personal customer attention and efficient technology.”
The new smart branch will perfectly meld the high level of friendly service our customers are accustomed to with a range of technological solutions to provide full-service transactions. New features include:
"Our goal is to more than deliver on our 'same great bank, next-generation branch' tagline that we introduced last year when we started the remodel of several of our other branches. Creating a unified, seamless experience across our banking channels, whether it is online, mobile, or in-person, is our top priority. No matter how you choose to bank with us, your service experience will be consistent."
Buhr continued by stating, “The digital advances we’re going to introduce at this smart branch will not simply be add-ons to outdated banking practices, but rather they are designed to be enhancements to our current banking culture. We’re here to create a welcoming experience where customers feel comfortable transacting business and receiving financial guidance no matter which channel they choose.”
Once completed, the two-story, 15,000 square foot structure will include a retail banking center and two smaller rental units on the first floor. The bank will occupy 75% of the building with backroom operations claiming space on the second floor.
“With 5 locations and total assets now approaching $300 million, we have long since outgrown our existing facilities here in Washington. We plan to continue to grow, and this new facility is a key part of the plan. At the same time, we are extremely proud of what we have accomplished in the past 20 years, and this further solidifies our commitment to our customers and the communities in Franklin and surrounding counties.”
With construction anticipated to start at the beginning of February, it will be necessary to close the current Rabbit Trail location on January 30, 2021. Other locations will remain open with normal hours of operations. As of today, lobbies are only accessible by appointment to ensure the safety of employees and customers during this pandemic.
While the future impact the pandemic will have on our communities is uncertain, the bank eagerly looks forward to being able to reopen their lobbies and welcome their customers back.
“We look forward to extending a warm welcome to our new neighbors and customers, and thank those who have been with us for the 20 years we’ve been operating in your neighborhoods.”
The bank has enlisted the services of Washington Engineering & Architecture, Inc. and Jasper Builders, Inc. to complete this project.
Bank of Franklin County is an independent and locally owned community bank with five locations in St. Louis area serving Franklin, St. Charles, St. Louis and Warren Counties. In addition to its full service banking locations, Bank of Franklin County also owns and operates Missouri Valley Wealth Management, LLC along with Franklin Mortgage Company, LLC as wholly owned subsidiaries of the bank.
For more information about Bank of Franklin County please visit www.bankfc.com
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